Our Service Administration Team utilizes assigned account managers who work with our dispatchers to provide time critical support for their assigned customers. They are also responsible for scheduling our full time maintenance teams to handle scheduled maintenance programs.All service calls are cataloged in our secure proprietary database by store, systems repaired, symptoms reported, and corrective action performed.
The database allows us to generate reports using any data included in a service call. This is a powerful information analysis tool for both our service department and our customers. We are able to track recurring problems and other service concerns to identify systemic issues within our customer stores. Refrigerant tracking and leak rate reports can also be created upon request.